Information communication is a cyclical process, much like the usual purchase decisions that you take. So, if we can wear the shoes of our users and understand their requirements, we can write better documents or even project the information-communication more effectively. In this blog post, I try to find those effective checkpoints using the purchase-decision analogy. We will take daily-life examples, such as using mobile applications to searching for “mobile phones” versus searching purposefully for “new Android phones under 10,000.” The analogy lends us some interesting insights that can help us communication information effectively. Let’s explore.
Heuristics, unlike what most of us know, is not ONLY about the trial-and-error way of doing things. Heuristics are those basic guidelines that mostly cover the generic application of common sense. And, I don’t see a better faculty than technical communication to apply this technique. Here’s what I have to share.